Couple finally claim refund after spending £1,000 at Currys for new kitchen  '“ CONSUMER

Together with partner Mark she ordered a washing machine, cooker, and fridge freezer totalling more than £1,000 of new kitchen appliances from the Portsmouth Currys store.

They chose Currys because they wanted to browse and select their new appliances from the store's extensive range of stock, rather than just place an order online.

But numerous abortive delivery promises left the couple embroiled in a furious chaotic stand-off with the firm's customer care services, when five weeks after they placed the order no one could tell them when it would be delivered.

Holly said their battle with the company began in mid-August at the height of summer, when delivery was agreed for the day after they moved in to their new home during the first week of September.

She explained their initial experience with the firm didn't get off to an auspicious start.

'˜I took a day off work', the 35-year-old cleaner said,' and waited in after a call from Currys confirmed the delivery.

'˜When it got to early afternoon I phoned them again to ask for an estimate when they'd be arriving. I was then told by customer service we weren't getting the goods because they weren't on the routing system, but couldn't tell me why.

'˜They said what they could do was deliver them the following week. I told my boss about the situation so I was given another day off.

'˜I looked online to try to track the order which still indicated it was in progress. I reasoned something wasn't right because it should have been ready for dispatch or on their way.

'˜When I called them back again for an explanation they repeated it wasn't on the routing system, and insisted the problem was down to back orders. They were trying to catch up.'

Holly tried putting in a complaint about the elusive appliances with customer services, but ended up confused and none the wiser when told they were stuck in a warehouse.