Craptravel.com is a website dedicated to analysing Twitter to find the most complained about tour operators in the UK, and has inspected over 20,000 tweets about nine of the biggest tour operators. These are the worst and best holiday providers ranked according to Twitter reviews.
1. Jet2Holidays
15 per cent of tweets about Jet2Holidays were negative Photo: Shutterstock
2. Thomas Cook
14 per cent of tweets about Thomas Cook were negative Photo: Shutterstock
3. Virgin Holidays
11 per cent of tweets about Virgin Holidays were negative Photo: Shutterstock
4. First Choice
8 per cent of tweets about First Choice were negative Photo: Shutterstock